Topline UK Limited - Privacy Policy

The type of personal information we collect
We currently collect and process the following information:

Your name and contact details, and any addresses requiring Topline UK to visit.
Cookies are used on the website for analytical purposes of visitors.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

We are instructed by you to provide a quote or to carry out work at your request.

We also receive personal information indirectly, from the following sources in the following scenarios:

We may be instructed by a third party to contact you on their behalf and/or carry out work

We use the information that you have given us in order to:

Provide a quote and/or services, and to issue a warranty on completion

We may share this information with‍

Third party roofing companies who may act on our behalf to provide services in certain circumstances and/or location.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time.
You can do this by contacting info@toplineuk.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information
Your information is securely stored at the registered head office.
We keep contact and property details for 51 years for the purpose of the warranty.
We will then dispose off your information by deleting your contact and records from our system.

Your data protection rights
Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you wish to make a request, please contact us at:

Address: 71-75 Shelton Street, London, Greater London WC2H 9JQ
Phone Number: 0800 193 5443
E-mail: info@toplineuk.com

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:

Address: 71-75 Shelton Street, London, Greater London WC2H 9JQ
Phone Number: 0800 193 5443
E-mail: info@toplineuk.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk